Your pets health and well being is very important. Please take a moment to ensure all health guidelines are met.
Pet Connect reservations are accepted a minimum of 24 hours and a maximum 20 days prior to travel. Pet Connect reservations for interline or international travel must be booked within three to seven business days prior to travel.
Before you call, please have the following information ready:
Sign up for notifications
When you call to make a reservation, be sure to ask your agent to sign up for notifications so you can receive emails with tracking information on your pet.
Cargo Call Center
5:00 am - 9:00 pm PS;
On the day of your flight you will want to make sure you are fully prepared to drop off your pet.
Please have the following ready upon arrival at the cargo facility:
If you signed up for notifications (step 3), you will receive status information by email. You can also track your pet online. Have your air waybill number ready and see the status of your shipment.
Pets are available for pickup within one hour after arrival. Kennel charges may apply to pets not picked up four hours after arrival.