January 9, 2026: We are currently updating our cargo management system and experiencing higher-than-normal call volumes and wait times. Please also anticipate some delays in processing Known Shipper applications and claims.
We appreciate your patience as we implement our new system. Thank you for working with us!
Shipping with us?
To book, track or inquire about your shipments, our Alaska | Hawaiian Air Cargo team is happy to help.
Toll Free
Available Daily
Our customer service agents are ready to answer questions over a live chat.
Note: This feature is only available for general inquiries or modifications to existing shipments and AWBs.
For general questions, email our team! Our inbox is monitored during regular business hours. Please reach out to our Call Center for time-sensitive questions.
Not ready to book online? Request your bookings via email. Our inbox is monitored during regular business hours. Please reach out to our Call Center for time-sensitive questions.
Request your account here and a member of our team will follow up with instructions on how to set up and use your account.